REFUSAL OF ORDER
The customer has the right to return the goods purchased by him within 14 days from the date of receipt without having to give a reason, without paying a penalty or compensation and without paying any costs, except for the costs of return shipping of the goods . In the event that the conditions below are met, the value of the goods will be fully refunded or replaced depending on the customer's wish.
Important!
1) the subject of the transaction must be in its original packaging, without signs of use or violation of the commercial appearance of the goods, in accordance with the provisions of Art. 55 of the Civil Code.
2) to attach the document issued when paying for the goods. In the general case, when goods are sent with Econt cash on delivery, this is the receipt for the Postal Money Order. This point does not apply in case of payment by bank transfer or bank card.
3) to send us an unequivocal application for cancellation of a contract - through the Order Cancellation Portal
4) the goods must be sent for inspection, so that we can check their condition - they must be in their original packaging, without signs of use or violation of the commercial appearance of the goods.
5) the right to withdraw from the contract and return products does not apply to in-ear headphones that are inserted into the ears and are sealed goods, as well as other goods for individual use related to hygiene or health protection according to Art. 57, item 5 of the PPE.
All requirements and actions related to Cancellation of a contract for remote purchases are in accordance with the PPE and the legislation of the Republic of Bulgaria.
rm@smartx.bg.